Return and Refund Policy

Before sourcing starts

Ask us immediately if you need to cancel. If supplier purchase or committed service has not begun, we will refund the recoverable amount after deducting any disclosed, non-recoverable transaction cost.

Eligible claims

• A materially wrong product, model, size or quantity was delivered compared with the confirmed order.
• The product arrived materially damaged or non-functional and the issue was not accepted in QC.
• We cannot source the confirmed item and you decline a reasonable replacement or revised quote.

Generally not eligible

• Change of mind, preference or a mistake in details you approved.
• Minor color, texture or packaging variation typical of screens, batches or international transit.
• A visible characteristic you accepted through QC media, normal wear, misuse or unsupported warranty claims.
• Delay alone where sourcing or shipment is still progressing, unless we agree otherwise or applicable law requires it.

How to make a claim

Contact support within 48 hours of delivery with the order number, explanation, clear photos and a continuous unboxing video. Keep the item and packaging unused until we provide instructions; do not return it without authorization.

Resolution and timing

After verification, we may arrange repair, replacement, account credit or refund as appropriate. Approved refunds are initiated to the original or agreed payment method, normally within 7 business days; provider processing may take longer.